Term Conditions Page

Terms and Conditions for Use of Greensea Online Store

1. Introduction

These Terms and Conditions ("Terms") govern the use of the Greensea Online Store website, owned and operated by Greensea Technologies. By accessing or using our website and services, you agree to comply with these Terms. If you do not agree to these Terms, you are not authorized to use this website.

2. Legal Compliance

Greensea Technologies is fully compliant with all relevant laws, including the Consumer Protection Act and other applicable regulations in Zambia. All products sold through the Greensea Online Store are legal and meet the necessary safety and quality standards in Zambia. Our platform acts as an intermediary between buyers and sellers, ensuring that all transactions are legally binding. If any issue arises such as missing, stolen, or undelivered goods, we will follow up accordingly as per Zambian law.

3. Refund Policy

At Greensea Online Store, we provide a 7-day refund policy for most items purchased from our platform. In order to request a refund, customers must ensure the following:

• The product must be returned in its original, unused condition, along with the original packaging, tags, and receipts.
• The refund request must be made within 7 days of the delivery date.
• Refunds will only be processed once the product is inspected, and it is confirmed that the conditions for a refund are met.

The following items are not eligible for refunds:

• Products that have been opened, used, or damaged.
• Perishable goods or items marked as non-refundable, such as food items or hygiene products.
• Special order or custom-made products that were tailored to your specifications.

Once your refund request is processed and approved, you will receive your refund through the original payment method within 14 business days. If the product is deemed to be faulty, the customer may be offered an exchange or repair option instead.

4. Intellectual Property & Copyright

All products, logos, trademarks, and content provided by Greensea Online Store are the intellectual property of their respective owners. Greensea is an authorized reseller of various brands and works within the framework of copyright laws. Customers are advised that any unauthorized reproduction, distribution, or use of the content on this site is prohibited.

Resellers selling on Greensea Online Store are carefully vetted to ensure that they comply with Zambian VAT regulations and other applicable laws. These resellers must also follow the guidelines set forth by the respective product manufacturers and distributors. Greensea Technologies is not liable for any claims arising from the sale of third-party products on the platform.

5. Payment Methods

All payments for purchases made through Greensea Online Store are processed via a licensed payment gateway that operates in Zambia. This ensures that all transactions are secure, compliant with local regulations, and processed in a timely manner.

We accept multiple payment methods including credit cards, mobile money, and bank transfers, all through certified and licensed financial institutions in Zambia. The payment gateway ensures that your payment details are securely handled, and your transaction is protected.

6. Shipping and Delivery

Once an order is confirmed, Greensea Online Store will ship the products directly to the customer. Delivery times may vary based on location, but our team strives to ensure prompt service. We offer real-time tracking for all orders, allowing customers to monitor the progress of their shipments. If there are any delays, the customer will be notified accordingly.

Shipping fees are calculated based on the delivery location and weight of the items purchased. All shipping costs will be displayed before the order is confirmed, so there are no hidden fees.

7. Collection Requirements

When collecting products from our delivery service, the customer must present a valid National Registration Card (NRC) number and be present to sign for the delivery. This is to confirm the identity of the recipient and ensure that all products are delivered to the correct individual. Failure to present the NRC or sign for the delivery may result in the inability to release the product.

8. Automotive Sales

Greensea Online Store also offers automotive products, including accessories, parts, and tools. These products are sold in accordance with local automotive safety standards. When purchasing automotive products, the customer is responsible for ensuring compatibility with their vehicle. If a product is unsuitable, customers may request a return under our 7-day refund policy provided the product remains unused and in its original condition.

For any automotive consumables, including oils and lubricants, customers should carefully review product specifications before purchasing. Greensea Technologies is not liable for any issues that arise from incorrect use or installation of automotive products.

9. Consumables Terms and Conditions

Consumable items, including food products, over-the-counter medication, farming chemicals, and personal hygiene products, are subject to specific regulations.

• Over-the-counter medication can only be ordered by customers who provide a valid prescription from a licensed medical professional.
• Chemical-based farming products may be purchased by customers who submit the required certification or special letter from a registered agricultural expert or extension officer.

Greensea Technologies complies with all health and safety regulations when selling consumables and ensures that the products are stored and shipped under appropriate conditions. However, it is the responsibility of the customer to ensure that they comply with any legal requirements regarding the use of these products.

10. Limitation of Liability

While we make every effort to provide quality products and services, Greensea Technologies is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of products purchased on our platform. This includes damages resulting from the improper installation of automotive parts, the incorrect use of consumables, or the failure to follow product guidelines.

In the event that a product is faulty or defective, Greensea Technologies will offer a replacement or repair based on the terms of the 7-day refund policy.

11. Privacy and Data Protection

Greensea Technologies respects the privacy of its customers. We collect and process personal information in accordance with Zambian data protection laws. Your information will only be used for processing orders, communicating with you about your purchases, and improving our services. We do not share your data with third parties except as required by law or to fulfill the service.

For more details, please refer to our Privacy Policy.

12. Changes to Terms and Conditions

Greensea Technologies reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately. We encourage customers to review this document periodically for updates.

13. Contact Information

For questions or concerns regarding these Terms and Conditions, or any other inquiries related to the Greensea Online Store, please contact our customer service team:

• Email: support@greensea.co.zm
• Phone: +260 978185594
  
• Address: 017 fair road monze Zambia