Privacy Policy Page

Privacy Policy

Effective Date: 12 Nov 2024

At Greensea Technologies ("we", "our", "us"), we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit Greensea Online Store ("the Site"), purchase products, or use our services. By accessing our Site and using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from you in the following ways:

a. Personal Information

• Identity Information: Name, National Registration Card (NRC) number, and other relevant personal details required for purchases or communication.
• Contact Information: Email address, phone number, and delivery address.
• Account Information: Account login details such as username and password if you create an account on our website.
• Payment Information: Credit card details, bank account numbers, mobile money information, and any other payment-related information required for transactions. Payment processing is handled by a licensed third-party payment gateway, and we do not store full payment details.

b. Non-Personal Information

• Usage Data: Information about how you use our website, such as pages visited, products viewed, and browsing behavior. This helps us improve our website and services.
• Technical Data: Information about your device, browser type, operating system, and IP address. This data is automatically collected through cookies and similar technologies.

2. How We Use Your Information

We use your information for the following purposes:

• To Process Transactions: We use your personal and payment information to process orders and complete purchases.
• To Improve Our Services: We analyze usage data to enhance the functionality of our website, improve user experience, and optimize our products and services.
• To Communicate with You: We may use your contact information to send order confirmations, delivery updates, customer support responses, and marketing materials (if you have opted-in to receive them).
• To Ensure Legal Compliance: We collect and process your data in accordance with Zambian laws and regulations to comply with tax, consumer protection, and other legal obligations.

3. How We Protect Your Information

We are committed to securing your personal information. We use industry-standard security measures, including encryption, secure servers, and firewalls, to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for the following purposes:

• Payment Processing: To process payments securely, we use licensed third-party payment gateways that are responsible for handling your payment information.
• Delivery Services: We share your shipping address and contact details with trusted logistics and courier companies to deliver your purchased products.
• Legal Compliance: If required by law, we may share your information with law enforcement agencies, regulatory authorities, or other third parties to comply with legal obligations or respond to legal claims.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about how you use our website. Cookies are small text files stored on your device that help us enhance your experience, such as remembering your login details and preferences.

You can manage cookie settings through your browser settings, including opting out of non-essential cookies. However, please note that disabling certain cookies may affect the functionality of the website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request the correction of any inaccurate or incomplete data we hold about you.
• Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us using the details provided in the Contact Us section below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information.

10. Changes to This Privacy Policy

Greensea Technologies reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

• Email: privacy@greensea.com
• Phone: +260 123 456 789
• Address: Plot 017 fair view road Monze Zambia