Return Policy Page

Return Policy

Effective Date: 12 Nov 2024

At Greensea Online Store, we are committed to providing high-quality products and ensuring customer satisfaction. However, we understand that there may be occasions when you may need to return or exchange a product. This Return Policy outlines the conditions under which returns or exchanges are accepted, in accordance with Zambian consumer protection laws.

1. Return Period

You have 7 days from the date of delivery to request a return or exchange. After this period, returns or exchanges will no longer be accepted, except for products that are faulty or damaged upon arrival.

2. Eligibility for Returns

To be eligible for a return:

• The product must be unused, in its original packaging, and in a resalable condition.
• The original receipt or proof of purchase must be provided.
• Items marked as non-returnable (such as perishable goods, customized products, and hygiene products) are not eligible for return.
• If the product is faulty, damaged, or incorrect, we will provide a full refund or exchange.

3. Refund Process

Once we receive your returned product and verify its condition, we will process your refund within 7-14 business days. The refund will be issued using the original payment method. Shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the product is faulty or damaged.

4. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of receiving the order, providing detailed information and photos of the damage. We will arrange for a replacement or refund depending on the nature of the issue.

5. Exchanges

If you wish to exchange a product, we will issue a store credit for the returned item (if it meets the return conditions), which you can use to purchase another product. Exchanges are subject to product availability.

6. Non-Returnable Products

The following items are not eligible for return:

• Custom-made or personalized products
• Perishable goods, food items, and hygiene-related products (e.g., personal care items)
• Digital products or downloadable software

7. Shipping Fees

Shipping fees for returns or exchanges are the responsibility of the customer unless the return is due to a defective or damaged product.

For assistance with returns, please contact our customer service team at support@greensea.co.zm or call +260 978185594